Notice version: 2026-07-29. This notice applies to the public Writing Services enquiry form.
Information collected
The form collects the service selected, your name, contact details, preferred contact method, optional institution and study context, an optional deadline, and the enquiry description. It also records consent and academic-integrity acknowledgements.
Security and abuse-prevention records
Cloudflare Turnstile is used to distinguish legitimate submissions from automated abuse. PT Writers stores salted one-way hashes derived from the request IP address and contact details for rate limiting and duplicate control. The public-intake records do not store the raw IP address.
Purpose and lawful handling
The information is used to assess service fit, review academic-integrity boundaries, respond to the enquiry, prevent duplicate or abusive submissions, and create a protected internal notification. Submitting the form does not create an order, payment obligation or guaranteed service relationship.
Retention
An unconverted public enquiry is scheduled for a retention review after 180 days. A later customer or project relationship may require different operational retention, which is managed separately. Records may be retained longer when required to resolve a dispute, protect the service from abuse, or meet applicable obligations.
Notifications
An on-screen confirmation is generated immediately. When an email address is supplied, an email-copy request is placed in a protected provider-neutral outbox. Email delivery is not guaranteed until a configured delivery provider processes that record.
What not to submit
Do not submit passwords, payment-card details, confidential datasets, unpublished participant information, medical records or research files through the public form. Public file uploads are not enabled.
Access, correction and withdrawal
To request access, correction, withdrawal of consent, or review of an enquiry record, contact care@ptwriters.org and provide the public enquiry reference when available. Some security or audit records may need to be retained in a restricted form.
Related standards
Every enquiry is also subject to the academic-integrity policy. Quotes, projects, payments and protected file transfer are separate processes and are not initiated by this form.